Create a comment

POST 
/v3/tickets/:id/comments

Create a comment

Request

Path Parameters

id numberrequired

Ticket ID

multipart/form-data

Body

body stringrequired

Body of the comment

attachments binary

Following file types are allowed: pdf, png, jpeg, mp3, csv, wav. Maximum file size allowed is 15MB.

private boolean

Comment visibility; true for private, false for public visibility.

Responses

200

Successful

*/*

Schema

Schema

data

object

id number

Comment id

body string

Body of the comment

ticket_id number

Ticket id

private boolean

Comment is public or private

agent_id number

User ID

requester_id number

Contact ID

created_at date

attachments

object[]

Attachments

Array [

id number

Attachment id

name string

Attachment name

url string

Attachment url

type string

Attachment type

]

Example (from schema)

{
  "data": {
    "id": 1,
    "body": "Random text",
    "ticket_id": 2,
    "private": true,
    "agent_id": 0,
    "requester_id": 0,
    "created_at": "2022-03-10T12:34:00.860Z",
    "attachments": [
      {
        "id": 1,
        "name": "file.txt",
        "url": "https://example.com/file.txt",
        "type": "text/plain"
      }
    ]
  }
}

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