Get all tickets

GET 
/v3/tickets

Get all tickets

Request

Query Parameters

limit number

Possible values: >= 1 and <= 100

Default value: 50

Record limit per request; default is 50, maximum is 100.

page number

Possible values: >= 1

Page of results

requester_id number

Ticket requester's contact id

assignee_id number

Ticket agent's user id

team_id number

Ticket team

priority number

Ticket priority

status number

Ticket status

created_date.gte date

Ticket created date greater than or equal to. Should be in the format YYYY-MM-DDTHH:MM:SS

created_date.lte date

Possible values: <= now characters

Ticket created date less than or equal to. Should be in the format YYYY-MM-DDTHH:MM:SS

updated_date.gte date

Ticket updated date greater than or equal to. Should be in the format YYYY-MM-DDTHH:MM:SS

updated_date.lte date

Possible values: <= now characters

Ticket updated date less than or equal to. Should be in the format YYYY-MM-DDTHH:MM:SS

Responses

200

Successful

*/*

Schema

Schema

data

object[]

Array [

id number

Ticket id

requester object

subject string

Possible values: <= 200 characters

Ticket subject

description string

Ticket description

priority object

status object

custom_fields object

source object

agent object

team object

created_at date

updated_at date

deleted_at date

first_response_due date

resolution_due date

]

has_next_page boolean

Example (from schema)

{
  "data": [
    {
      "id": 1,
      "requester": {},
      "subject": "Ticket 1",
      "description": "Ticket 1 description",
      "priority": {},
      "status": {},
      "custom_fields": {},
      "source": {},
      "agent": {},
      "team": {},
      "created_at": "2022-03-10T12:34:00.860Z",
      "updated_at": "2022-03-10T12:34:00.860Z",
      "deleted_at": "2022-03-10T12:34:00.860Z",
      "first_response_due": "2022-03-11T12:34:00.860Z",
      "resolution_due": "2022-03-11T12:34:00.860Z"
    }
  ],
  "has_next_page": true
}

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