Update a ticket

PUT 
/v3/tickets/:id

Update a ticket

Request

Path Parameters

id numberrequired

Ticket ID

application/json

Body

priority number

Ticket priority

status number

Ticket status

assignee_id number

Ticket agent's user id

team_id number

Ticket team's id

custom_fields object

Responses

200

Successful

*/*

Schema

Schema

data

object

id number

Ticket id

requester object

subject string

Possible values: <= 200 characters

Ticket subject

description string

Ticket description

priority object

status object

custom_fields object

source object

agent object

team object

created_at date

updated_at date

deleted_at date

first_response_due date

resolution_due date

Example (from schema)

{
  "data": {
    "id": 1,
    "requester": {},
    "subject": "Ticket 1",
    "description": "Ticket 1 description",
    "priority": {},
    "status": {},
    "custom_fields": {},
    "source": {},
    "agent": {},
    "team": {},
    "created_at": "2022-03-10T12:34:00.860Z",
    "updated_at": "2022-03-10T12:34:00.860Z",
    "deleted_at": "2022-03-10T12:34:00.860Z",
    "first_response_due": "2022-03-11T12:34:00.860Z",
    "resolution_due": "2022-03-11T12:34:00.860Z"
  }
}

Loading...